1. Overview & Acceptance
By creating a Beedy account, browsing the marketplace, or booking a service through beedy.app (the "Platform"), you accept these Terms of Service ("Terms"). They form a binding agreement between you ("User", "you") and Beedy Market LTD (ביידי מרקט בע"מ), an Israeli private company (חברה פרטית) with registered office at Basel St. 2, Herzliya 4666002, Israel, registered with the Israeli Registrar of Companies under company number 517344826, incorporated under the Companies Law 5759-1999 ("Beedy", "we", "us"). If you do not agree, you must not use the Platform.
These Terms apply to both customers (who book services) and pros (who provide them). Where a section applies to only one group, that distinction is noted. By using Beedy on behalf of a company or other entity, you represent that you have authority to bind that entity to these Terms.
Important: Beedy is a marketplace, not a service provider.
Beedy operates the marketplace technology that connects users with independent local professionals ("Pros"). Pros are not employees, agents, or partners of Beedy. The service contract for any booking is formed directly between the customer and the Pro — Beedy is not a party to that contract and does not perform the underlying services. See Section 6 for the full marketplace disclaimer and Section 7 for the resulting allocation of liability.
2. Definitions
Capitalized terms in these Terms have the meanings below:
- Beedy / "we" / "us"
- Beedy Market LTD (ביידי מרקט בע"מ), Israeli company number 517344826, registered office at Basel St. 2, Herzliya 4666002, Israel — an Israeli private company (חברה פרטית) incorporated under the Companies Law 5759-1999, operating the beedy.app platform and owner of the BEEDY brand and marks.
- Customer
- Any individual or business that uses Beedy to discover, contact, or book services from a Pro.
- Pro / Partner
- An independent professional, contractor, or business that lists services on Beedy and accepts bookings from Customers. Pros are not employees or agents of Beedy.
- Booking
- A confirmed service request between a Customer and a Pro through the Platform, including the agreed price, date, scope of work, and any commission disclosed by Beedy.
3. Your Account & Eligibility
To use Beedy you must be at least eighteen (18) years old, legally capable of entering binding contracts under the laws of your country of residence, and not barred from using the service under applicable law or these Terms. In France, separate consent rules under the GDPR apply to users aged 13–15; in Israel, minors under 18 may not enter binding contracts without a legal representative. Beedy may require age verification at any time.
Your account is personal and non-transferable. You are solely responsible for all activity that occurs under your account, including activity by anyone you allow to use your credentials. Pros must provide accurate business information (legal name, registration or VAT identification, professional licensing where required) and keep it current.
Accurate information: You agree to provide truthful identity, contact, and (for Pros) business and licensing information. Beedy may verify, request supplementary documents, or refuse / suspend an account at its discretion if information appears false, incomplete, or fraudulent.
Account security: Use a strong password, enable two-factor authentication where available, never share credentials, and notify us at security@beedy.app immediately of any suspected unauthorized access. You remain responsible for losses arising from your failure to maintain account security.
4. Using Beedy
You may use Beedy to browse Pros, request quotes, place Bookings, message the other party, and submit reviews. Your use of the Platform must at all times comply with these Terms, our Community Guidelines below, our Privacy Policy, and all applicable laws — including consumer protection, tax, professional licensing, and health and safety regulations in your jurisdiction.
Community guidelines (prohibited conduct)
Respect other users: No harassment, discrimination, hate speech, threats, or abusive behaviour in messages, reviews, or listings. Reviews must reflect genuine, lawful experience and remain constructive.
No fraud or misrepresentation: Do not impersonate any person or business, post fake reviews, manipulate ratings, conceal material information, attempt to defraud another user, or engage in chargeback fraud against Beedy. We pursue identifiable fraud through Israeli and EU authorities.
Keep transactions on-platform: Pros must not solicit off-platform payment or contact details from Customers introduced through Beedy, nor encourage circumvention of the Platform for repeat bookings within the engagement that originated on Beedy. This protects payment security, dispute-resolution rights, review integrity, and tax reporting. Off-platform circumvention is a material breach of these Terms.
Comply with the law: You must hold any required licences (trade licences, professional permits), comply with health, safety, employment, and tax laws applicable to your activity, and respect third-party intellectual-property rights. Pros are solely responsible for the legality and quality of the services they deliver.
5. Payments, Cancellations & Refunds
Customers pay through Beedy at the time of Booking, or directly to the Pro depending on the pricing plan. Beedy may collect platform fees and commission, disclosed at sign-up and at Booking; rates may be updated with advance notice (minimum thirty (30) days for material increases affecting active subscriptions). Where payment processing is provided by a third party (e.g., Braintree, Stripe), the third party's own terms also apply.
Cancellation and refund are governed by the tier-based schedule below, which applies according to the project size (estimated value of the work and time the Pro spends to deliver). Each tier has its own short cooling-off window during which a 100% refund is granted regardless of timing. Mandatory consumer-protection rights (Israeli Consumer Protection Law 5741-1981 and the French Consumer Code) prevail where they grant more favourable terms.
Refund schedule by project tier
Refund percentages are calculated on the service price excluding Beedy's platform commission (see disclosure below). The applicable tier is determined at booking based on the service price and the Pro's estimated effort.
Tier 1 — Small project
Up to USD 250 · 5 minutes to 8 hours of Pro work
48 hours or more before service: 100% refund
24 to 48 hours before service: 85% refund
Less than 24 hours before service: 60% refund
Pro already on the way: 40% refund
Cooling-off exception: Cancel within 30 minutes of booking confirmation → 100% refund regardless of the schedule above.
Tier 2 — Medium project
USD 250 to USD 800 · 5 minutes to 1 day of Pro work
4 days or more before service: 100% refund
24 hours to 4 days before service: 80% refund
Less than 24 hours before service: 65% refund
Pro already on the way: 50% refund
Cooling-off exception: Cancel within 8 hours of booking confirmation → 100% refund regardless of the schedule above.
Tier 3 — Large project
USD 800 to USD 5,000 · 5 minutes to 3 days of Pro work
7 days or more before service: 100% refund
24 hours to 7 days before service: 85% refund
Less than 24 hours before service: 70% refund
Pro already on the way: 60% refund
Cooling-off exception: Cancel within 24 hours of booking confirmation → 100% refund regardless of the schedule above.
Refunds exclude Beedy's commission: All refund percentages apply to the service price paid to the Pro. Beedy's platform commission and any third-party payment-processor fees are non-refundable and retained even when a 100% refund is granted. The exact commission is shown to you at the time of Booking.
Your mandatory consumer rights override this schedule where more favourable
If a service is not delivered as agreed, is defective, or breaches our representations, you retain full statutory rights under the Israeli Consumer Protection Law 5741-1981 (חוק הגנת הצרכן) and, where applicable, the French Consumer Code (Code de la consommation L221-18 et seq.) and other EU consumer law. Those rights — including the right to a fully refunded conforming service and the 14-day distance-sale cooling-off where it applies — prevail over the schedule above and cannot be waived by these Terms.
Refunds & dispute resolution
If a service is not delivered as agreed, contact support@beedy.app within seven (7) days of the scheduled service date. Beedy acts as a neutral intermediary, applies these Terms and the underlying service contract, and may issue partial refunds, re-do credits, or Pro account suspensions based on its review. Final liability for service quality, professional malpractice, or damage rests with the Pro.
6. Marketplace Role, Intellectual Property & AI Features
Beedy operates the Platform as a technology marketplace. Beedy verifies the identity and basic eligibility of Pros but does NOT employ them, supervise their work, control how services are performed, or guarantee the quality, safety, legality, or fitness for purpose of any service offered. The Pro is the sole counterparty to the Customer for the underlying service and is solely responsible for performance, defects, damage, injury, tax obligations, and statutory consumer rights arising from that service.
All Beedy intellectual property — the beedy.app source code, design, logos, trademarks (including the BEEDY brand and word mark), trade dress, documentation, AI models developed by Beedy, and curated platform data — belongs exclusively to Beedy Market LTD and is protected by Israeli and international intellectual-property law. You may not copy, modify, reverse-engineer, decompile, redistribute, scrape, or otherwise exploit any Beedy intellectual property without prior written consent. You may not use the BEEDY name, marks, or logos except as expressly permitted in writing by Beedy.
You retain ownership of content you upload (photos, descriptions, reviews, messages — "User Content"). By uploading User Content you grant Beedy a worldwide, royalty-free, non-exclusive, sub-licensable licence to host, reproduce, display, adapt for technical reasons (resize, format, transcode), and otherwise use that User Content solely to operate, secure, promote, and improve the Platform — including reasonable use in marketing about the Platform itself. You represent and warrant that you have all rights necessary to grant this licence and that your User Content does not infringe any third-party right. Beedy uses AI tools (including third-party large-language-model providers such as OpenAI under our subprocessor agreement) for limited assistive features (photo analysis, content moderation, category suggestion, price estimation). AI outputs are advisory only and do not produce decisions with legal effect on you within the meaning of GDPR art. 22. Beedy does not authorise providers to train models on identifiable User Content, and personal data sent to AI subprocessors is governed by our Privacy Policy and DPA.
Design, UI/UX & Anti-Cloning Protection
The complete look-and-feel of the Platform — including its visual design, layout, color palette, typography hierarchy, iconography, illustration style, animations, micro-interactions, navigation patterns, page architecture, component library, and overall user experience — is the original creative work of Beedy Market LTD. It is protected by Israeli Copyright Law 5768-2007, the Berne Convention, EU Copyright Directive 2001/29/EC, EU Database Directive 96/9/EC (sui generis right), the EU Community Design Regulation 6/2002, and applicable trade-dress and unfair-competition laws.
You may not, and you must not authorize anyone else to:
Clone, mirror, copy, replicate, or otherwise reproduce the Platform — in whole or in substantial part — for any competing or derivative service, whether free or commercial, on any medium (web, mobile, desktop, embedded).
Imitate, adapt, or substantially derive the Platform's look-and-feel, UI components, page layouts, navigation patterns, animations, color scheme, or visual identity in a way that creates a likelihood of confusion or that exploits the goodwill of the BEEDY brand.
Scrape, crawl, harvest, mine, index, or otherwise extract data from the Platform by automated or systematic means (bots, scrapers, headless browsers, screen-capture tools) beyond what a standard search-engine crawler is expressly allowed by our robots.txt; bulk extraction of listings, prices, reviews, or user profiles is prohibited regardless of method.
Reverse engineer, decompile, disassemble, or attempt to derive the source code, underlying ideas, algorithms, file formats, or APIs of the Platform, except to the limited extent any such restriction is prohibited by applicable mandatory law.
Incorporate any Beedy code, design files, icons, illustrations, animations, or UI components into another product, service, training dataset, AI model, template, theme, design system, or library — whether you redistribute it or not.
Use the Platform, its content, or its outputs (including AI-generated suggestions) to train, fine-tune, evaluate, or benchmark any machine-learning model, large-language model, or generative-AI system, except where you have prior written authorization from Beedy.
Circumvent, disable, or interfere with any technical measure intended to control access to or use of the Platform — including rate limits, CAPTCHA, authentication, watermarks, or content protection — or with the security and integrity of the Platform.
Remedies: Any breach of this Section is a material breach of these Terms. Beedy may suspend or terminate your access immediately and without notice; seek statutory damages, lost profits, and injunctive relief in any court of competent jurisdiction (including ex parte / emergency relief to stop ongoing infringement); recover its reasonable legal fees; and report the conduct to applicable authorities (Israeli Police cybercrime unit, ENISA, regional copyright offices). Statutory damages under Israeli Copyright Law 5768-2007 §56 may reach ILS 100,000 per infringing work without proof of actual damage.
IP infringement notice & takedown
If you believe content on the Platform infringes your intellectual property, send a written notice to legal@beedy.app including: (a) identification of the work claimed to be infringed; (b) identification of the allegedly infringing material with sufficient detail to locate it; (c) your contact information; (d) a statement made in good faith that the use is unauthorized; (e) a statement under penalty of perjury that the information is accurate and you are authorized to act for the rights holder. We respond within ten (10) business days and may remove or disable access to material that we determine in good faith is infringing.
© Beedy Market LTD. All rights reserved. The BEEDY name and logo are trademarks of Beedy Market LTD. No license, right, or interest in any Beedy intellectual property is granted by implication, estoppel, or otherwise — only those rights expressly granted in writing in these Terms or in a separate written agreement signed by an authorized officer of Beedy Market LTD.
Marketplace disclaimer: Beedy is NOT a party to any service contract between a Customer and a Pro. We are not a real-estate broker, building contractor, transport provider, household-services provider, or any other regulated service provider. Liability for service delivery, professional malpractice, property damage, injury, and product defects rests with the Pro under applicable Israeli, French, or other governing law.
Damages caused by the Pro — Beedy's operational limit
Beedy is a marketplace. We hold your payment in escrow during the dispute window and we can refund the price of the service to you (minus Beedy's commission and payment-processor fees, which are non-refundable) per Section 5. We can also suspend or remove the Pro from the Platform for cause. But Beedy DOES NOT reimburse damages caused by the Pro — property damage, personal injury, lost or damaged items, defective work, or any other harm arising from the Pro's performance. For those claims, your recourse is against the Pro directly (in tort, in contract, or through the Pro's professional liability insurance, where the Pro carries one). Beedy will support you by providing the booking record (messages, photos, timestamps, the Pro's identity and contact information as verified at onboarding) on legitimate legal request.
Your mandatory consumer rights still apply: Mandatory consumer-protection rights you may have under Israeli Consumer Protection Law 5741-1981 or the French Consumer Code (including the platform-secondary-liability regime under L221-15 where applicable) continue to apply where they are more favourable to you than the rule above. Nothing in this clause waives those statutory rights.
7. Disclaimers & Limitation of Liability
Except where mandatory law provides otherwise, the Platform is provided "AS IS" and "AS AVAILABLE", without warranties of any kind, whether express, implied, or statutory. Beedy specifically disclaims any warranty of merchantability, fitness for a particular purpose, non-infringement, uninterrupted or error-free operation, accuracy of listings or estimates, or the existence, identity, qualifications, conduct, or solvency of any Pro or Customer.
Beedy does not guarantee any minimum availability of Pros, any specific outcome of a service performed by a Pro, the accuracy of AI-generated suggestions (price estimates, category recommendations, content-moderation outcomes), or the recoverability of disputed payments. Use of the Platform is at your own risk.
To the maximum extent permitted by applicable law, Beedy, its officers, directors, employees, agents, affiliates, and subprocessors shall not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages; lost profits, lost revenue, lost business opportunities, lost goodwill, or lost data; or damages arising from the conduct or non-performance of any Pro or Customer — even if Beedy was advised of the possibility of such damages and even if a limited remedy fails of its essential purpose. To remove doubt: Beedy is not responsible for, and shall not reimburse, damage, injury, loss, or harm caused by a Pro during service execution — whether to property, to person, or to digital data; such claims must be made against the Pro directly. Beedy's role is limited to refund of the service price per Section 5 (less Beedy's commission and processor fees) and removal of the Pro from the Platform for cause.
Aggregate liability cap
Beedy's total aggregate liability arising out of or relating to these Terms or your use of the Platform — whether in contract, tort (including negligence), statute, or any other legal theory — is capped at the GREATER of: (a) the total fees actually paid by you to Beedy in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) one thousand euros (EUR 1,000) / four thousand new Israeli shekels (NIS 4,000) for users who paid no fees in that period. This cap is essential consideration for making the Platform available to you.
Carveouts (cap does not apply)
The cap and the exclusions of damages above do NOT apply to Beedy's liability for:
Gross negligence (רשלנות חמורה) or willful misconduct by Beedy or its officers, in line with Israeli Contract Law (Remedies) 5731-1970.
Death or personal injury caused by Beedy's negligence (mandatory under EU consumer law and Israeli tort law).
Fraud or fraudulent misrepresentation by Beedy.
Beedy's breach of statutory obligations under the Israeli Privacy Protection Law 5741-1981 (חוק הגנת הפרטיות) and Amendment 13 thereto, or the EU General Data Protection Regulation (GDPR), to the extent such liability cannot be limited by contract.
Any other liability that cannot lawfully be excluded or limited under applicable mandatory law, including statutory consumer-protection rights.
Consumer rights: Nothing in these Terms limits or excludes any non-waivable statutory right you have as a consumer under the law of your country of residence, including the right to a conforming service, to a remedy for defective performance, and to bring proceedings in your local courts where mandatory consumer-protection rules so provide.
8. Indemnification, Termination & Suspension
Your indemnification of Beedy
To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Beedy Market LTD, its officers, directors, employees, agents, and subprocessors from and against any third-party claim, demand, loss, liability, damage, judgment, fine, or expense (including reasonable legal fees) arising out of or related to:
Your User Content — including any claim that your photos, reviews, or descriptions infringe a third party's intellectual property, defame any person, violate privacy law, or are otherwise unlawful.
Your breach of these Terms, our Community Guidelines, our Privacy Policy, or any applicable law (including tax, licensing, employment, and health-and-safety laws applicable to a Pro's activity).
For Pros: any claim by a Customer or third party arising from the services you provided — professional malpractice, property damage, injury, defective work, tax non-compliance, and failure to hold required licences or insurance.
Your fraudulent activity, chargeback fraud, or off-platform circumvention in breach of Section 4.
Beedy's right to suspend or terminate
Beedy may suspend or terminate your account, remove any listing, withhold disputed payouts, or refuse a Booking, with immediate effect and without prior notice, where Beedy reasonably believes: (i) you are in material breach of these Terms; (ii) you have engaged in fraud, abusive behaviour, or off-platform circumvention; (iii) continued service creates a legal, security, or reputational risk to Beedy or other users; (iv) law enforcement, regulatory authority, or court order requires action; or (v) your account has been compromised.
Outside the immediate-action grounds above, Beedy may terminate any user account for any reason or no reason on thirty (30) days' written notice (by email to the address associated with your account). You may close your account at any time via Settings → Security & privacy → Delete account; closure does not relieve you of liabilities that accrued before closure.
Effects of termination: Upon termination or suspension: (a) your right to access the Platform ends; (b) Beedy will retain records required by law (tax, anti-fraud, dispute history) for the applicable statutory period and otherwise delete or anonymise personal data per our Privacy Policy; (c) provisions that by their nature survive — including Sections 6 (IP), 7 (Disclaimers & Liability), 8 (Indemnification), 9 (Miscellaneous), and 10 (Governing Law) — continue in force.
9. Miscellaneous
The following general provisions apply to these Terms:
- Force majeure
- Beedy is not liable for any failure or delay in performance caused by events beyond its reasonable control — including natural disasters, war, terrorism, civil unrest, pandemic, government action, internet or telecommunications outage, denial-of-service attack, or third-party infrastructure failure.
- Severability
- If any provision of these Terms is found unenforceable by a court of competent jurisdiction, the remaining provisions continue in full force; the unenforceable provision is to be modified to the minimum extent necessary to make it enforceable while preserving its intent.
- No waiver
- Beedy's failure to enforce any right or provision is not a waiver of that right or provision. Any waiver must be in writing signed by Beedy.
- Assignment
- You may not assign these Terms or any of your rights under them without Beedy's prior written consent. Beedy may assign these Terms freely, including in connection with a merger, acquisition, reorganisation, or sale of all or substantially all of its assets.
- Entire agreement
- These Terms, together with the Privacy Policy, the Cookies Policy, and any pricing plan or product terms expressly incorporated by reference, constitute the entire agreement between you and Beedy regarding the Platform and supersede any prior agreement, oral or written, on that subject matter.
- Electronic communications & notices
- You consent to receive notices from Beedy electronically (by email to the address on your account or by in-app notification). Legal notices to Beedy must be sent in writing to legal@beedy.app and, for matters requiring formal service of process, by registered mail to Beedy Market LTD, Basel St. 2, Herzliya 4666002, Israel, with a copy to legal@beedy.app.
10. Changes, Governing Law & Dispute Resolution
Beedy may update these Terms from time to time to reflect new features, regulations, or operational changes. Material updates trigger an in-app notification and, where required by law or by the nature of the change, renewed consent before continued use of the Platform. The "last updated" date at the top of this page always reflects the current version. Continued use of the Platform after a material update constitutes acceptance.
These Terms are governed by the laws of the State of Israel, without regard to its conflict-of-laws principles, except that mandatory consumer-protection rules of the user's country of residence continue to apply where they grant more favourable protection. The competent courts of Tel Aviv-Jaffa, Israel have exclusive jurisdiction for any dispute arising out of or related to these Terms or the Platform, subject to the consumer-protection carveout above.
Before initiating any formal proceeding, the parties agree to first attempt good-faith negotiation by sending written notice to legal@beedy.app describing the dispute and the relief sought; if not resolved within thirty (30) days, either party may proceed to court. For disputes valued under ILS 100,000, the parties may agree to expedited arbitration before the Israeli Institute of Commercial Arbitration. Nothing in this section limits Beedy's right to seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.
11. Contact
For anything related to these Terms — interpretation, complaints, or formal notices — please contact our legal team at legal@beedy.app. For privacy-specific matters (DSAR, deletion, GDPR/PPL inquiries) use privacy@beedy.app. For security incidents, security@beedy.app.
Legal team
legal@beedy.appFrequently Asked Questions (FAQ)
Still have questions about the Terms? Reach out to our support team.