Congratulations, you've received your first bookings on Beedy! This is an important milestone. To offer a seamless and successful customer experience, we recommend preparing your communication tools and channels in advance. Taking the time to set up effective communication can lead to positive customer reviews and build a loyal clientele.
Contact Your Customers
Your customers' journey begins long before they actually use your services. By utilizing the right communication tools before, during, and after the service, you can ensure that your customers have all the information they need and feel confident in their decision.
Proactively responding to messages also helps build a positive relationship with your customers, reducing the risk of cancellations and contributing to excellent reviews and feedback.
Communication Tools
Effective communication is essential to providing excellent service and creating memorable experiences for your customers. By using the communication tools available to you, you can easily manage and respond to customer messages, address questions, and provide helpful information.
Reservation Messages: On this page, you can view and respond to messages from customers who have upcoming bookings at your accommodation. If you want to reach out to your customers and provide them with all the necessary information before their arrival, this is the place to do it.
Beedy.app Messages: On this page, you can view all the messages we send you regarding your accommodation, account, or our partnership, and respond to them. We want to keep you informed, so be sure to check this section regularly.
Customer Questions: On this page, you can respond to potential customers’ inquiries about your accommodation. Your answers will be publicly displayed on your accommodation page, so make sure to provide helpful and comprehensive responses to these questions.
Automated Responses
You can also set up automated responses for frequently asked questions, such as those related to check-in and check-out times, or parking. At Beedy, we categorize automated responses into two groups.
Responses to Questions About Applicable Booking Conditions: The automated response to these inquiries typically involves confirming the request. For example, if a customer asks, "Can I use the kitchen appliances?" you can set up an automated response stating, "Customers are welcome to use all amenities in the accommodation, including kitchen appliances."
Responses to Inquiries Not Related to Applicable Booking Conditions: The automated responses to these inquiries typically involve declining the request. These automated responses can be paired with message templates that include additional explanations, such as "Unfortunately, we do not allow pets in the accommodations."
While automated message templates can save you time, it's important to remember that customers appreciate more personal interactions. Taking the time to respond personally to the messages you receive can help you build strong relationships with your clientele and lead to better customer reviews.
Congratulations on reaching this stage of your onboarding! Before moving on to the next step, we'd like to summarize some best communication practices that could be helpful for you.
Consistency is key: When communicating with customers, it's important to be well-prepared and consistent. Effective communication is a crucial factor in providing an exceptional customer experience, and it often starts even before guests arrive at your accommodation.
Utilize message templates and automation whenever possible: Message templates can help streamline your communication and reduce your workload. They can also provide peace of mind to customers staying at your accommodation.
Monitor your response score: Generally, responding quickly to customers is beneficial for everyone. However, it's important to ensure that your unique identity and sense of hospitality shine through when using automation or responding promptly to messages.
Frequently Asked Questions (FAQ)
Have more questions? Ask us in the chat or contact our support team.