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This page covers the money side of a booking: how the customer pays, how the payment reaches you, what a cancellation refunds, and what to do when a customer doesn't show up.
How you get paid
There is one payment path on Beedy. The customer pays the agreed price plus the platform fee at checkout, Beedy holds the funds, and they are released to you after the job is marked complete and the dispute window has passed. You follow all of it from the Finance tab of your Pro dashboard.
The money is held until the job is done
Every booking goes through it — there is nothing to be eligible for. The customer is charged when the booking is confirmed, Beedy holds the amount, and your share reaches your Beedy balance once the job is complete and the dispute window has passed.
Payouts are automatic. Connect a Stripe account in your name from the Finance tab and your available balance is sent on to your bank without you asking for it. Until Stripe finishes its checks, payouts stay disabled and the Finance tab keeps showing the banner that takes you back to Stripe.
Your customer pays with what's already on their phone: the checkout takes cards and one-click wallets — Apple Pay, Google Pay — so there is nothing for you to install or accept.
Card details never pass through you: the payment is taken by Stripe on Beedy's checkout page — you never see, type or store a card number.
Managing Cancellations and No-Shows
When a customer cancels, Beedy computes the refund automatically from the published schedule: three tiers by booking price, and a percentage that depends on how long is left before the scheduled time — and on whether you are already on the way. You do not set it and you do not have to negotiate it.
If nobody opens the door, wait 30 minutes past the scheduled start and try the customer by call and by message from the booking — those attempts are the record. Then write to support with the booking number: a customer no-show forfeits the same percentage as the closest applicable cancellation bucket.
How do I report a problem with a customer?
If something goes wrong with a customer, tell us. Write to support@beedy.app or open the support chat, and give the booking number, what happened, and the photos or messages you have.
Send it within 7 days of the incident, with as much detail and evidence as you can. Safety incidents — threats, harassment — are reviewed within 4 hours; if anyone is in immediate danger, call 911 first.
Frequently Asked Questions (FAQ)
Have more questions? Ask us in the chat or contact our support team.