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The claim
- Description
- 2,000 characters
- Photos
- 10 at most
- When
- on site or afterwards
- Severity
- low, medium, high
- Open at the same time
- 1 per order
Disputes and claims
A problem reported.
A file reviewed.
The client reports the problem from the order, with photos. The contractor has to propose a repair visit. While the claim is open, auto-approval and the final 20% share are frozen. If nothing moves, Beedy support reviews the file and decides.
- 14 dayswith no visit booked, and the file goes to support
- 4 daysof silence, and the client can go to support
- 10photos at most attached to the claim
Claim opened · Nov 27Unit 3B breaker
medium severity“The breaker trips as soon as the cooktop is plugged in. Reported twice by the tenant.”
+ 2released $36,150held $12,050 of $48,200
Sample data. The deadlines are the product’s own.
1open claim per orderA description of up to 2,000 characters, 10 photos, low, medium or high severity.
4 d · 14 dbefore supportThe client can escalate after 4 days with no visit booked. At 14 days, escalation is automatic.
Frozenauto-approval and the final 20%Milestones already approved stay paid. The rest waits for the claim to close.
5possible outcomes after reviewRepaired, partial refund, full refund, another contractor at no commission, closed.
How it works
Repair first.
Decide if needed.
The contract of every order sets three tiers: repair by the contractor, then Beedy mediation, then the competent court, under Florida law.
- 01
Report
From the order: what is wrong, photos, severity. During or after the visit.
Client - 02
Propose the repair
The contractor is notified and has 4 days to propose a visit. With no visit booked at 14 days, the file goes to support.
Contractor - 03
Confirm the repair
The client confirms or contests. With no answer, the repair is confirmed after 4 days.
Client - 04
Review the file
Support reviews photos, approvals, messages and timestamps. If the file is not enough, a Beedy professional can come on site.
Beedy support - 05
Decide
Repair, partial or full refund, another contractor at no commission, or closure.
Beedy support
In the product
What is frozen, reviewed, decided.
No gray area.
The references at the bottom of each card show where each rule is set.
The deadlines
- Propose a repair visit
- 4 days, with reminders
- Client can escalate after
- 4 days
- Automatic escalation with no visit
- at 14 days
- Repair confirmation
- automatic at 4 days
- High severity
- priority alert to support
What is frozen
- Milestone auto-approval
- frozen
- Verification and final 20%
- frozen
- Early confirmation
- blocked
- Milestones already approved
- stay paid
- Pausing the job
- by support
The evidence reviewed
- Photos per milestone
- before, milestone, after
- Claim photos
- 10 at most
- Photo before closing up
- electrical, plumbing, HVAC, building
- Messages and events
- timestamped
- Contractor arrival
- location within 500 m
The outcomes
- Repaired by the same contractor
- no refund
- Partial refund
- amount decided
- Full refund
- of what is unpaid, by default
- Another contractor
- no commission
- Closed
- no further action
Other requests
- Rework or scope change
- 1 open
- Freeze from that request
- 14 days at most
- Refund request
- 1 open
- Thread with support
- tied to the order
- Bank chargeback
- pause or cancellation
Claim states
Where the file stands.
At every moment.
The client and the contractor see the same state, with the next deadline.
| State | What happens | Who acts | Deadline |
|---|---|---|---|
| Waiting for the contractor | The contractor is notified and has to propose a repair visit | Contractor | 4 days to propose; escalation possible from 4 days, automatic at 14 |
| Repair booked | A visit is set with the client | Contractor | visit date |
| To be confirmed by the client | The contractor reports the repair done | Client | confirmed on its own at 4 days |
| With support | Support reviews the file and can pause the job | Beedy support | depends on the file |
| Resolved | Repaired, refunded, handed to another contractor or closed | Beedy support | freeze lifted |
Sample scenario
$12,050 held.
Time to repair.
This is milestone 06 of the home page, in detail. On a $48,200 package, the diagnostic and milestones 01 and 02 are paid. During milestone 03, the property manager reports a tripping breaker. Pick an outcome to see what follows.
- 11/27Claim opened4 photos, medium severity. $12,050 still held.
- 11/28Repair bookedGulf Coast Electric proposes Nov 30.
- 11/30Repair reportedUnit 3B cooktop circuit redone, photos attached.
- 12/01Repair confirmedThe freeze lifts, milestone 03 can be approved.
Nov 30 · Repair reportedUnit 3B cooktop circuit redone, 3 photos
contractorDec 1 · Repair confirmedby the client, before the 4-day deadline
repairedFundsthe claim is closed, nothing is refunded
$12,050Milestone 03 carries on: photos, approval, then a 14-day verification before the final 20%.
Nov 27 · Claim openedthe contractor is notified
waitingDec 1 · 4 days with no visit bookedthe client can hand it to support
can escalateDec 11 · 14 daysautomatic handover to support
supportThroughout, auto-approval and the final 20% stay frozen. Dispute time does not count.
File reviewedmilestone 02 photos, claim, messages, arrival at 120 m
supportOutcome chosen in this samplepartial refund for the circuit to redo
$1,450Still owed to the contractorout of the $12,050 held
$10,600By default, a refund comes out of what has not been paid out yet. The decision leaves every legal remedy open.
Good to know
What Beedy
does not do.
So you know who to turn to.
- Beedy does not pay for damage.The contractor is liable, or their insurer. Beedy keeps the file and helps you get their details.
- A report does not freeze everything.The client can still approve a milestone themselves. Pausing the whole job is a support decision.
- The on-site visit is not automatic.A Beedy professional can come when the file is not enough.
- Legal remedies stay open.Bank chargeback, complaint or court. The contract asks you to go through the repair first.
How do I open a claim?
From the order, with “Report a problem”. Describe what is wrong, attach up to 10 photos and set the severity. Only one claim can be open at a time per order.
Is the contractor paid while the claim is open?
Milestones already approved stay paid. Auto-approval of the next milestones and the final 20% share are frozen until the claim closes. You can still approve a milestone yourself.
What if the contractor does not answer?
They have 4 days to propose a repair visit. After 4 days with no visit booked, you can hand the file to support. At 14 days, it goes to support automatically.
Who decides, and on what basis?
Beedy support, from the order file: photos of each milestone, the claim, messages, timestamped events and the contractor’s arrival location. If the file is not enough, a Beedy professional can come on site.
Can I dispute the charge with my bank?
That remedy stays open. The contract asks you to go through the repair first, which is faster. A bank chargeback pauses the job, or cancels it if the work has not started.
Your next work package
Evidence at every milestone.
A procedure if things stall.
Payment goes through Beedy and is paid out only once each milestone is approved. If you disagree, the file is already built.
